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How to Choose a CNC Machine Shop

Regardless of the type of CNC machining job you need, you have to choose a reputable CNC machine shop. As in any other industry, not all such shops are created equal. Just a little research and it will be easy to see their differences on many fronts, from experience to expertise to pricing and even to customer service. That’s why it’s important to do your research before choosing a CNC machine shop.


First things first – consider location when you look for a CNC machine shop on the web. Searching with your zip code is the easiest way you can do this. Proximity helps streamline processes and you can establish a long-term business relationship with the manager or owner.

Industry Experience

Look for a shop that has been in business for no less than five years and have knowledgeable staff. Competition in this industry is very tough. If they survived for half a decade, they must be doing something great.

Client References and Online Reviews

Ask the shop for client references and pictures of their latest work. By talking to these people, you get first-hand information as to how the shop treats its clients. Moreover, you will know what quality they are capable of. Definitely, pictures will come in handy. Also very important is asking whether the shop was on time and within budget in terms of project completion. There’s no need to throw your time or resources off balance with a shop that couldn’t come up with accurate estimates.


CNC machine jobs can now be done faster, harder and with greater precision because of cutting-edge technology The result is a quicker turnaround and substantially less errors and defects. On the other hand, a combination of old and new machines can also be beneficial. With more offered services, a shop will also need more machines to match the demand. Make it a point to ask what machines will be used on your project and how they will be used. Keep in mind that the wrong machine can lead to otherwise avoidable delays and cost increases, so it’s really important to clear this out.

Customer Service

Lastly, observe the level of difficulty in terms of getting in touch with people at the shop. Are they always around? Are they prompt when replying to your emails or SMS or when returning your calls? Is your project manager knowledgeable enough? It is important that you have rapport with the people at the CNC machine shop you choose, especially if you want a long-term relationship with them. If you don’t like their “attitude,” don’t hesitate looking for another prospect.

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